|
ORDEREING INFO
We will process your order as quickly as possible, usually within four business days of your order placement (excluding weekends), some orders will require more time. If we happen to have any problems, we will notify you by email (ex. If an item is not available for shipping). If such a problem arises, you will have the option to wait until the item is available or receive a refund on the order amount. When shipping to more than one address you will need to place separate orders.
There may be times when a package we ship is un-deliverable. This may due to one of many reasons. Perhaps the person you are shipping to has moved, or the recipients address was entered incorrectly in the order form. When this occurs we can re-ship to the correct address or refund your money back to you minus the shipping fees. If you have us re-ship the package, your credit card will be debited for shipping fees to the new address. When we ship to an incorrect address because of our mistake we will always pay for the reshipping fees.
RETURN POLICY
If necessary, any item in it's original unused condition within 30 days of our shipping date for exchange or refund. Shipping and handling fees are non-refundable.
A) To return an item, circle the item that is being returned/exchanged on the package slip, and write your reason for return/exchange.
B) Include if you would prefer an exchange or credit. If exchanging, let us know what you would like by writing the name, color and/or quantity.
C) If shipping will be different than the original address, please include the new address.
D) Place packing slip and the item into a secure packing carton. We are not responsible for lost items so please insure your package if you have any concerns. Postage must be pre-paid, we do not accept C.O.D.'s.
CARE PACKAGE RETURN POLICY
A) If for any reason you are not happy with our Care Packages, or simply change your mind, you may return it. We will make every effort to supply the items listed; however, sometimes we may have to make substitutions (they will be of equal or greater value).
B) If for whatever reason you are not happy with it once it's delivered, simply return it to us, within 7 days, for a full refund. All items must be intact and uneaten.
C) If by chance your order has been shipped before you decide to cancel, we will gladly refund your full amount providing the box is returned to sender unopened.
D) If any item in your care package is damaged, just send us an E-mailand we'll replace it right away. If you are planning to return a care package, or need a replacement sent out for something, the quickest way to contact us is through E-mail.
E) If a care package is returned to us because of an incorrect address, or because it was not claimed by the recipient, we will issue you a refund for any of the items that we are still able to resell, but we will not refund the actual shipping cost, or the price of any items that we are not able to resell.
Send returns/exchanges to:
| 
