If necessary, any item can be returned if it is in an original unused condition if initiated within 14 days of the delivery date for refund. Shipping and handling fees are non-refundable and returned items may be subject to a 10% restocking fee. Personalized items cannot be returned or exchanged unless there is a defect in the materials or workmanship.
A) To initiate a return, please contact us by email and we will promptly address your issue.
B) Place the item into a secure packing carton. We are not responsible for lost items so please insure your package if you have any concerns. Postage must be pre-paid, we do not accept C.O.D.'s.
C) If a return shipping label is issued, customer must have the item shipped back to us within 14 calendar days for a refund (from the date the label is issued). If label is not used within this timeframe, the refund will not be issued even if the item is received by us. Thank you for your understanding.
