Shipping & Returns

SHIPPING
We are now offering Free Shipping on all orders. You may ask why are we doing this? Well the answer is that we love free shipping and we know that you do, too!

Priority Mail orders will be extra and the shipping cost can be calculated on the checkout page.



SHIPPING TIMES

We ship from North Carolina within 1-2 business days of order placement excluding federal holidays and as noted on our website. You will receive tracking information by email as soon as it is available. Please understand that these are estimates only and we cannot guarantee delivery dates or times.

USPS First Class Mail (15 ounces or less): 3-5 business days in transit.
USPS Priority Mail: 2-3 business days in transit
.



SHIPPING TO MULTIPLE ADDRESSES

In order to ship items to multiple addresses, each order address will have to be processed 
separately.



TRACKING INFORMAYION

A tracking number will be provided via an automatically generated email. Please ensure your email address is correct upon ordering to receive order related correspondence. Once delivery has been confirmed by the carrier, Occasions Gift Giving is not responsible for non-receipt. Please use your tracking number and contact the carrier directly.


RETURNS

If necessary, any item can be returned if it is in an original unused condition within 14 days of our shipping date for exchange or refund. Shipping and handling fees are non-refundable. Personalized items cannot be returned or exchanged unless there is a defect in the materials or workmanship.

A) To initiate a return, please contact us by email and we will promptly address your issue and issue you a return authorization number. 

B)Once your return request has been approved, you will need to, circle the item that is being returned/exchanged on the package slip, along with your return authorization number.

C) Place packing slip and the item into a secure packing carton. We are not responsible for lost items so please insure your package if you have any concerns. Postage must be pre-paid, we do not accept C.O.D.'s.