If necessary, any item can be returned if it is in an original unused condition within 14 days of our shipping date for exchange or refund. Shipping and handling fees are non-refundable. Personalized items cannot be returned or exchanged unless there is a defect in the materials or workmanship.
A) To initiate a return, please contact us by email and we will promptly address your issue and issue you a return authorization number.
B)Once your return request has been approved, you will need to, circle the item that is being returned/exchanged on the package slip, along with your return authorization number.
C) Place packing slip and the item into a secure packing carton. We are not responsible for lost items so please insure your package if you have any concerns. Postage must be pre-paid, we do not accept C.O.D.'s.